Exclusive Product Support that takes Care of Your Business
Kigo® Platinum Support provides vacation rental managers and owners like you with their very own “fixer”—a solutions expert who oversees all their support needs. You’ll have a comprehensive team behind you, with the convenience and confidence of one go-to contact you can depend on to be there for you anytime to resolve problems (technological and operational), boost performance, grow your business and get the answers you need to ensure success.
Single Point of Contact for your Journey
Every senior platinum agent is a subject matter expert on Kigo products with relevant industry knowledge. Direct access to a designated expert who speaks your language means end-to-end support and a commitment to resolve any issues to your satisfaction.
Customized Support Engagement
Platinum Support includes customized reporting, meeting cadence, status updates, special case handling, product walkthroughs, and tailored tutorials that align with your unique business demands and goals.
Customized Proactive Communication
Routine case reporting and analysis identifies chronic issues and red flags to help determine measures that can be taken to avoid or minimize damage or risk. Choose your preferred frequency and format to receive outage communications, case updates and product alerts.
Equip your staff to become subject matter experts on Kigo with ongoing, live training sessions and special “train the trainer” professional development.
Kigo Support at a glance
|Standard Support||Platinum Support|
|English Support from Monday – Sunday|
|Multilingual Support from Monday – Friday|
|24×7 Knowledgebase Access (Self-Service)|
|Online Case Submission|
|Product Usage Tutorials and Walkthroughs|
|Kigo University Webinars|
|Single Point of Contact|
|Designated Senior Support Agent|
|Direct Email & Phone Contact|
|After Hours Emergency Support (Outages)|
|Weekly Case Review Meetings|
|Customized Support Engagement|
|Customized Proactive Communication|
|Participation on Support Advisory Board|
|Unlimited Training sessions|
|Train the Trainer|
Kigo Vacation Rental Software Reviews
“This software is the business – This is a big company, with serious resources, that listens. It’s a very rare find in today’s world. The software already addresses industry issues well (let me tell you how many hotel software salespeople have tried to sell me something completely unsuited for this industry….) Kigo does a fantastic job, it continues to improve, because that is part of their business model.”
Ian Macaulay, TDG
“Perfect fit for our needs – Kigo was our best decision at the time we approached the short-term rental market. Kigo let us be confident and able to use it from the beginning. It’s easy to use and easy to learn. Kigo also creates an advantage in our third-party property management, getting us the ability to provide useful reports, statements and value to owners. That’s a big plus, since this creates a very good relationship with owners, so that they are always confident in what we are doing for them.”
Luigi Fabiani, Apartment Siena
“Excellent software for the industry – Overall, the software is excellent. Pricing mechanisms, portal integration and Guest App elements of the product are absolute standouts.”
David Lee, Uptown Apartments
“Good product. Even better people! – We have been using Kigo since the beginning of the year to manage our Bali villas and we cannot imagine going back. The customer support has been second to none in our case and we always have access to a Kigo team member if needed.”
Andrew Hendery, Select Bali Villas