Exclusive Product Support that Takes Care of Your Business
Kigo® Platinum Support pairs you with a success partner—a solutions expert who oversees all your support needs. You’ll have a comprehensive team behind you, with the convenience and confidence of one go-to contact you can depend on to be there for you anytime to resolve problems (technological and operational), boost performance, grow your business and get the answers you need to ensure success.
Our Experts Work with You Every Step of the Way
Every senior platinum agent is a subject matter expert on Kigo products with relevant industry knowledge. Get direct access to a designated expert who speaks your language, provides end-to-end support and a commitment to resolve any issues to your satisfaction.
Customize Your Level of Support
Platinum Support includes customized reporting, meeting cadence, status updates, special case handling, product walkthroughs and tailored tutorials that align with your unique business demands and goals.
Receive Proactive Communication
Routine case reporting and analysis identifies chronic issues and red flags to help determine measures that can be taken to avoid or minimize damage or risk. Choose your preferred frequency and format to receive outage communications, case updates and product alerts.
Provide Unlimited Training
Equip your staff to become subject matter experts on Kigo with ongoing, live training sessions and special “train the trainer” professional development.
Kigo Support at a glance
Standard Support | Platinum Support | |
---|---|---|
English Support from Monday – Friday | ||
Multilingual Support from Monday – Friday | ||
24×7 Knowledgebase Access (Self-Service) | ||
Online Case Submission | ||
Product Usage Tutorials and Walkthroughs | ||
Kigo University Webinars | ||
Single Point of Contact | ||
Designated Senior Support Agent | ||
Direct Email & Phone Contact | ||
After Hours Emergency Support (Outages) | ||
Weekly Case Review Meetings | ||
Customized Support Engagement | ||
Customized Proactive Communication | ||
Participation on Support Advisory Board | ||
Skype Support | ||
Unlimited Training sessions | ||
Train the Trainer |