Matt Landau is the voice of vacation rental independence. After launching Los Cuatro Tulipanes, one of the first vacation rental businesses in the emerging historic district of Casco Viejo, Panama, Matt learned the challenges of community building from the ground up, co-founding a gang intervention program called Esperanza Social Venture Club, which demobilizes street gangs through entrepreneurship.
Matt applied his real world community-building experience to the creation of a virtual community in the form of VRMB, widely recognized as the top online marketing resource in the vacation rental industry, as well as VRMB’s Inner Circle, a private community of vacation rental owners and managers. Matt is also the host of Unlocked Podcast, and A Sense of Place, the world's first vacation rental-themed travel show.
Jeremy White is currently the Executive Editor at WIRED magazine.
He was formerly WIRED's Product Editor where he was tasked with seeking out and evaluating products at the very cutting edge of innovation and design. He also edited WIRED's GEAR section, which highlights and tests the very best in "WIRED" products from smartphones to wearables, nano drones to supercars, interiors to architecture.
His expansive knowledge of the product world and forecasting design and tech trends has seen him be commissioned for consultancy services to some of the world's largest consumer brands on industrial design and user experience.
White appears regularly on the BBC and Sky News representing the magazine. He has been writing about technology and design for more than 10 years and is also currently the technology expert for Telegraph Luxury and Harrods.
Before WIRED, Jeremy was Digital Editor for How To Spend It and the Financial Times, and prior to that was Technology Editor at Esquire magazine.
White curates the live product experiences at WIRED's events, charged with bringing together exclusive displays showcasing the latest developments in automotive, technology, design and art.
Matthew Hoffman is Senior Vice President and Product Leader at Kigo, the trusted global platform for vacation rental managers and a division of RealPage, Inc.
An entrepreneur at heart, Mr. Hoffman co-founded InstaManager (now Kigo) in 2009, where he served as CEO. In January 2014, RealPage added the vacation rental management software to its suite of products and services.
Throughout his career, Mr. Hoffman has helped found several other successful startups including Bidavilla, and is a culture advocate focused on empowering people though collaboration, innovation, and passion.
He’s held several board positions and currently serves on the supplier advisory board of the Vacation Rental Management Association.
Hannah Lau is the Head of Operations for Kigo, the trusted global platform for vacation rental managers and a division of RealPage, Inc. In her role, she oversees product development and strategic vision for Kigo products. Prior to this role, Hannah served as Kigo’s VP of Product Management where she oversaw product development and strategic vision for Kigo products. Hannah has also served as Senior Product Manager for RealPage’s Contact Center solution, where she managed the complete product lifecycle. Hannah consistently strives for excellence in all aspects of her career and is a proven thought leader in the space.
Jack Webber is the Senior Vice President of Sales for Kigo, the trusted global platform for vacation rental managers and a division of RealPage, Inc. He has the great fortune of working day in and day out with the amazing people that comprise the Kigo sales division. While his passion certainly lies in all things sales and marketing, it is the relationships he has with his team members that he finds most rewarding. Prior to joining RealPage in 2014, Webber worked for Dominion Enterprises for 12 years and served as Vice President of Recreational Brands. He holds a Bachelor of Arts in Communication from Jacksonville University.
Monday 1 April, 9:00-10:00
Experiential training on user and bookings settings, plus taxes, fees, rates and properties set-up.
Monday 1 April, 10:15-11:15
Deep-dive training within websites, calendars, bookings and payments.
Monday 1 April, 11:30-12:30
Hands-on workshop and tips for guest experience and operations.
Monday 1 April, 14:30-15:30
Experiential training on user and bookings settings, plus taxes, fees, rates and properties set-up.
Monday 1 April, 15:45-16:45
Deep-dive training within websites, calendars, bookings and payments.
Monday 1 April, 17:00-18:00
Hands-on workshop and tips for guest experience and operations.
Tuesday 2 April, 9:00-9:15
It all starts here! Join Matt Hoffman as he sets the stage for this truly dynamic two-day event. Learn everything that’s new with Kigo and the vacation rental industry as well as a few surprises!
Tuesday 2 April, 11:00-12:00
Kigo Marketplace delivers an all-in-one platform that streamlines processes and improves guest experiences to help drive better returns. Matt Hoffman, Senior Vice President of Kigo, will unveil simple, yet innovative enhancements and recap product launches from the past year. Learn how these recent releases along with the planned technology breakthroughs, will allow you to run a successful business. “One Connected Platform Makes Kigo Marketplace Push Button Easy.”
Tuesday 2 April, 12:00-13:00
The time has come to unveil a product that will revolutionize the way you market and distribute your properties on all the major channels. It’s ready to go and you’ll have the exclusive opportunity to see it live and start your implementation at KigoWorld. We won’t say more, you just need to see it.
Tuesday 2 April, 14:30-15:30
Bookings: Getting Your Unfair Share
Direct bookings, OTAs, listing websites, and returning guests all play a part in operating and growing your business.Learn the landscape, and how to effectively use tools and techniques to leverage the other players in the ecosystem to drive booked nights and revenue for your properties. We’ll show you how to break down what it costs to acquire bookings from the OTAs, how to measure the cost of your other sales activities and website bookings, so that you can build a concrete strategy to maximize your revenue and profits!
Tuesday 2 April, 16:30-17:30
Building a Dynamic Company Culture
Think of corporate culture as a house: communication is the key to the front door and all the rooms inside. Leaders set the tone for outstanding guest experiences, and everyone is responsible for executing this vision. Learn how to better empower employees to practice the art of hospitality by investing in your staff and technology. You will learn how to create a company culture that supports meaningful relationships and unforgettable stays for each guest who walks through your doors.
Tuesday 2 April, 17:30-18:30
In this landmark presentation, industry thought-leader Matt Landau shares his 5 core models that unlock true and sustained vacation rental independence. Revealed for the first time ever on one stage are Matt's 5 timeless concepts that have emerged from more than 10 years of rigorous research into the question of what makes vacation rental professionals happy? These concepts are used widely by property management leaders throughout the world.
Wednesday 3 April, 10:30-11:30
Steve Milo, CEO of VTrips presents 19 "must have" marketing tactics for 2019. From website optimization, customer contact tips to drive more profitable repeat guests, SEO strategies to drive more free search, Paid Google ad word tips, strategies for voice search and more.
Wednesday 3 April, 11:30-12:30
Consumer behavior is constantly shifting, even more-so with the advent of mobile devices. Join us as we explore how consumer behavior has shifted some of the biggest brands from following the 4Ps to the 4Cs of marketing. We will also touch on influencer marketing, the intricate customer journey as well as review some fresh eye-catching brand designs in real estate.
Wednesday 3 April, 14:30-15:30
7 Best Practices that Create a World-Class Hospitality Experience
Your guest’s experience starts before they even find your website. They already have a preconceived notion of what they are going to get based on what they have experienced in the past. That’s why you must deliver the experience they don’t expect and won’t forget. Learn how to get them to like you and keep liking you. These best practices will elevate your properties above big chain hotels, increasing your profits and create a positive perception that can be leveraged across all your properties.
Wednesday 3 April, 16:30-17:30
Digital Reputation: Taking Ownership of Your Online Brand
Your brand and the impact on both your online visibility and your customers' perception is directly related to your digital brand reputation. What you say online, where, when and how you display a consistent brand identity and why your customers view you as their vacation rental business of choice are all inter-related questions your Brand Reputation Marketing and Management must answer. This session will cover Brand Reputation Management, Web Site, Video & Content Marketing and future digital marketing trends key for success in 2019 and beyond.
Wednesday 3 April, 17:30-18:30
Learn how leading property management companies are growing through the utilization of different business models, operational practices, and strategic initiatives. This session will discuss how these industry leaders are leveraging new technologies to supplement and grow inventory and demand while simultaneously enhancing the guest experience.
Matt Hoffman, Head of Short-Term Rentals, Kigo
Andrew Blount, SVP of Incubation, RealPage
Steve Milo, CEO, VTrips
Roger Bisschoff, Head of Distribution, Halldis