VACATION RENTAL CONFERENCE
BARCELONA | APRIL 25-27

A Celebration of Innovation

The 2018 KigoWorld Conference is celebrating Kigo’s 10 years of innovation in the short-term rental industry with three days of turbo-charged sessions, dynamic expert panels, powerful networking opportunities and deep-dive demos.

Don’t miss our inaugural event full of business performance-focused activities and fantastic festivities in a city that is home to hundreds of vacation rental professionals!

A Game-Changing Combination

“Perfect fit for our needs - Kigo was our best decision at the time we approached the short-term rental market. Kigo let us be confident and able to use it from the beginning. It’s easy to use and easy to learn. Kigo also creates an advantage in our third-party property management, getting us the ability to provide useful reports, statements and value to owners. That’s a big plus, since this creates a very good relationship with owners, so that they are always confident in what we are doing for them.”

Luigi Fabiani, Apartment Siena

As the trusted global platform for professional vacation rental managers, Kigo has helped thousands of businesses deliver an exceptional experience for their guests with revenue outcomes that exceed expectations.

Kigo Marketplace is our remarkable product suite that is a game-changing combination of vacation rental software, channel management, digital marketing, secure online payments, guest app and insurance. It’s all you need to outperform the competition.

Come to KigoWorld for a one-on-one demo and get the most from networking with the industry’s best!!

A Winning Destination

KigoWorld is the destination for vacation rental professionals at every stage of development looking to take their businesses to the next level, including:

  • New agencies and managers
  • Established agencies and managers looking to accelerate growth
  • Agencies and property managers exploring alternative VRM solutions
  • Agencies and managers seeking all-in-one solutions
  • Agencies and managers desiring secure and easy-to-use online payment options

An Invitation to Inspiration

Enjoy networking with industry leaders delivering critical insights on market trends, case studies and best practices that can propel your business forward. Connect with other professionals like yourself and learn from their success stories. Come be inspired by the people you’ll meet and the wealth of opportunities to boost your bottom line!

  • Disruptions in the vacation rental industry that affect you directly
  • Adopting the most secure online payment processing technologies
  • Minimizing asset risk with insurance and other tools
  • How to create exceptional guest experiences
  • Working smarter with channel partners
  • Overcoming your brand identity crisis
  • Why revenue management matters to small businesses

KigoWorld Sessions

Thursday, April 26

Session Description:

The 170B global short-term rental market is rife with opportunity, but the landscape is rapidly evolving. For private accommodation managers, staying ahead of the change curve can be confusing and exhaustive. This keynote will present our mission to eliminate the white noise of typical conference rhetoric by isolating strategic opportunity that is actionable and meaningful. We will uncover new innovative technology, showcase insights from industry experts, and provide attendees with exclusive content that converts new ideas into quantifiable execution. The key to future success is having the confidence to start before you are ready.

Learning Objectives:
  • Explore new game-changing technologies in the short-term rental space
  • Understand emerging trends and get ahead of them to stay competitive
  • Get empowered to implement strategies that will take your business to the next level
Presenter(s):

Matthew Hoffman, Division Vice President, Kigo

Session Description:

Providing the best vacation rental experience possible involves protecting both owners and guests. In this session, we will explore the first centralized short-term rental marketplace that makes this possible. Learn about how Kigo Marketplace combines industry-leading software, new channel technology, mobile responsive websites, integrated payments, and safety features proven to reduce fraud and minimize chargebacks into an all-in-one platform. Get empowered to streamline the guest journey and facilitate a safe and secure hospitality experience.

Learning Objectives:
  • Understand how to maximize safety and security for both your business and your guests
  • Explore developments in risk mitigation technology and guest verification
  • Grow your business by managing, marketing and delivering a complete vacation rental experience
Presenter(s):

Matthew Hoffman, Division Vice President, Kigo

Session Description:

Have you ever wondered how your payments work? In this session, industry leader and Kigo partner YapStone will share how online transactions work, ways to avoid common payment pitfalls and how upcoming regulations can affect your business. Uncover myths, explore new trends and regulations, and gain the tools and insights you need for success.

Learning Objectives:
  • Explore the payments process from start to finish
  • Understand best payments practices for safeguarding both guests and management companies
  • Learn how new payments regulations and trends are disrupting the industry and how to prepare for upcoming changes
Session Description:

Every day, travelers from around the world are online, looking to stay in your locations. Do you know the best ways to find them, connect with them, increase reservations and get bookings for your properties? In this session, you will learn how to tap into the needs of your target audience to reach more prospective guests and yield higher demand. Learn about best practices for channel management and trends that are shaping the short- term rental industry.

Learning Objectives:
  • Learn how to create a channel management strategy that will maximize exposure and drive bookings
  • Understand how to reach your target audience and tailor listings to their needs
  • Get best practices and tips from industry leaders
Presenter(s):

Hannah Lau, Director of Product Management, Kigo

Session Description:

Expanding your unit count can be one of the fastest and most effective ways to drive revenue for your short-term rental business—but the process can often seem daunting. In this session, industry leader Andrew McConnell will share how to navigate the complexities associated with property acquisition to quickly scale your business and drive revenue. You will hear important considerations and common challenges associated with acquisitions, along with how to overcome them. Learn what questions to ask and how to adopt new methods for growing your business.

Learning Objectives:
  • Get empowered to grow your portfolio and drive revenue
  • Learn how to tap into market opportunities that are hidden in plain sight
  • Understand creative ways to expand unit counts under management
Presenter(s):

Andrew McConnell, CEO, Rented.com

Presenter(s):

Simon Lehmann, former President Phocuswright and former CEO of Interhome

Friday, April 27

Session Description:

In 2014, RealPage, a large software provider traditionally focused on the multifamily space, made the decision to jump into the warm waters of vacation rentals with the acquisition of Kigo. In this session, RealPage Chief Operating Officer Ashley Glover will share the factors behind this decision and explain how RealPage and Kigo are charting the course moving forward—soliciting feedback, scaling solutions and helping vacation rental businesses develop their brands. Hear from her first-hand experience and gain insights into RealPage’s plans to become an even stronger advocate for vacation rental professionals.

Learning Objectives:
  • Understand the history of RealPage and Kigo, along with our future plans to invest in the industry
  • Explore current challenges in the vacation rental space and opportunities for growth
  • Learn how RealPage and Kigo are working to support the success of your business
Presenter(s):

Ashley Glover, Chief Operations Officer, RealPage

Session Description:

An effective channel management strategy isn’t just as easy as syndicating to every channel you can. As listing channels continue to evolve in their own right, Kigo’s new channel manager allows you to define a unique and effective strategy per channel. In this session, you will gain insights into best practices for using this new technology, and understand why quality is better than quantity. Learn how to target the right guests and create a cohesive, easy booking experience.

Learning Objectives:
  • Learn how to bring in quality demand and drive bookings for your business
  • Develop a strong channel management strategy based on your business goals and guest needs
  • Explore industry trends and best practices for leading listing channels
Presenter(s):

Montse Del Fresno, Senior Manager Product Management, Kigo

Session Description:

When you’re hindered by the day-to-day details of business operations, it’s difficult to focus on the most mission-critical pieces of your business—like creating an outstanding guest experience and building your business. In this session, we’ll explore technology that allows you to spend your time more productively. Learn how to easily streamline the operational layer of your business with Kigo Operations. Get implementation and training best practices for your business, and understand how to automate communications, monitoring and reporting.

Learning Objectives:
  • Understand common operations management pitfalls and how to overcome them
  • Learn how to increase productivity and empower staff to become more efficient
  • Get hands-on operations management training from Kigo product experts
Presenter(s):

Ivan Meduri, Account Manager, Kigo

Session Description:

How can you provide a highly personalized holiday experience that makes guests want to come back—or even tempts them to extend their stay? While technology drives automation, it’s also your secret weapon for customization, allowing you to offer a stay that is unique to each guest’s needs. This session will educate owners on how to maximize emerging technologies to add that personal touch, while providing a safe and secure experience. It will also focus on how to deliver communications in a way that resonates with guests and meets their mobile demands through the Kigo Mobile Guest App.

Learning Objectives:
  • Learn how to leverage technology to ensure your guest’s experience keeps them coming back for more
  • Understand how to deliver communications that are tailored to individual guests needs
  • Drive revenue through value-added services and activities and upsell opportunities
Presenter(s):

Cip Gheorghe, Product Manager, Kigo

Session Description:

Amidst growing competition in the vacation rental space, are you equipped to protect and expand your business? In this must-see presentation, industry leader at Vacation Rental Marketing Blog founder Matt Landau will speak about what he calls a pivotal moment in the evolution of the vacation rental industry. Landau will share his eight principles for success and unveil a brand-new theory that will inspire and challenge industry professionals. Learn how to differentiate your brand as a “limited edition” business to withstand market shifts and industry changes.

Learning Objectives:
  • Explore future trends and learn about the diverging categories of vacation rental businesses
  • Understand how to distinguish your brand and stop being dependent on industry commodities
  • Learn how to create a “limited edition” business that stands out from competitors
Presenter(s):

Matt Landau, Founder, Vacation Rental Marketing Blog

Session Description:

In this session, a panel of experts will explore the state of the vacation rental industry. Hear their growth strategies, perspectives on how to respond to new trends and regulations and ways to overcome barriers. The panel will share ways we can come together to form a unified voice in the vacation rental industry and gain a seat at the table with hotels.

Learning Objectives:
  • Gain insights into trends, opportunities and challenges in the vacation rental industry
  • Understand global and domestic considerations for industry professionals
  • Get creative ideas and inspiration to improve your business processes
Panelists:

Matt Landau, Founder, Vacation Rental Marketing Blog
Simon Lehmann, former President Phocuswright and former CEO of Interhome
Andrew McConnell, CEO, Rented.com
Pierre Becerril, CEO, Transparent
Matt Hoffman, Division Vice President, Kigo

Moderator:

Jack Webber, Senior Vice President Sales, Kigo

Session Description:

Announcing major innovations within the past year, Kigo has cast an exciting new vision for the short-term rental industry. In this session, a panel of Kigo leaders will share what’s on the roadmap and answer questions about the evolution of the Kigo product suite. Explore new opportunities for your business and get valuable updates on the industry. You won’t want to miss this opportunity for face time with our leadership team!

Learning Objectives:
  • Gain insights into new innovations and product developments from Kigo
  • Understand the vision behind Kigo and plans for the future
  • Learn about new opportunities related to analytics and revenue management
Panelists:

Matthew Hoffman, Division Vice President, Kigo
Ashley Glover, Chief Operations Officer, RealPage
Scott Davies, Chief Marketing Officer, RealPage
Miquel Ferrer, Director, Kigo Sales

Moderator:

Jack Webber, Senior Vice President Sales, Kigo

Registration Fees & Deadlines

KigoWorld registration includes in/out access to networking and special events, lunches, reception buffets, breaks and all breakout sessions on Wednesday, Thursday and Friday of the conference.

Fees and Deadlines
Registration Deadlines: Fee:
Register by March 22, 2018 $175.00
After March 22 through April 27, 2018 $275.00

Frequently Asked Questions

Official events for KigoWorld 2018 run Wednesday, April 25 – Friday, April 27, 2018. The conference will be hosted at the World Trade Center in Barcelona, Spain.

World Trade Center
Moll de Barcelona s/n
East building, 1st Floor
08039, Barcelona

Coordinates: GPS: 41º 22' 17'' N / N 41.371388 | 2º 10' 54'' E/ E 2.1816666

Official events for KigoWorld 2018 begin Wednesday, April 25 and conclude with the Friday Wrap Party on Friday, April 27, 2018. The Friday Wrap Party is tentatively scheduled to run until 9:30pm. It would be best to book your return travel for Saturday, April 28, 2018.

Registration fees are per person and noted in Euros. Published rates with deadlines are as follows:

ADVANCE REGISTRATION: 175.00 €
Registration Open - March 15, 2018

LATE / ONSITE REGISTRATION: 275.00 €
March 15, 2018 – April 27, 2018

Registration includes in/out access to networking and special events, lunches, reception buffets, breaks and all breakout sessions on Wednesday, Thursday and Friday of the conference.

No, name badges, event tickets and receipts are not mailed in advance.

Please bring your email confirmation letter to the onsite registration counters to pick up your name badge.

Yes, your name badge should be worn and in view at all times during official conference activities.

No, there will be no mobile app will for this event.

Wheelchairs and scooters are available for rental. Please contact the WTC Barcelona directly at 93 508 88 88 or pac@wtcbarcelona.es. If you require something other, please contact Mike Nielson directly at mike.nielson@realpage.com no later than March 30, 2018 with details. Be sure to include “KigoWorld 2018 – Special Assistance Request” in the subject line.

Per the WTC Barcelona website :
http://www.wtcbarcelona.com/en/services/access-and-parking/how-to-get-there

Bus: V11, 91, D20, H14, V13, N0, N6.
Metro Drassanes (L3) and Paral·lel (L3 y L2).
There’s a bicing station located at the entrance to the complex.
There’s a taxi stop at the entrance to the complex.

Coordinates: GPS: 41º 22' 17'' N / N 41.371388 | 2º 10' 54'' E/ E 2.1816666

Per the WTC Barcelona website :
http://www.wtcbarcelona.com/en/services/access-and-parking/how-to-get-there

If you’re coming in your own car:

  • From the airport (Llobregat), take the Ronda Litoral and exit at Salida 21 (15 minutes).
  • From the Besós, take the Ronda Litoral and exit at Salida 21.
  • From Barcelona’s high area, Estació de Sants or Fira Barcelona, you can reach WTCB on Avda. Paral·lel (10 minutes)
  • From the city centre, drive along Vía Layetana, then turn into Moll de la Fusta until you reach Plaça del Carbó, which is opposite the complex (10 minutes).

On reaching WTCB, you can park at the WTCB car park. If you’re driving a motorcycle, there’s a free car park outside the complex.

Per the WTCB website, rates at the WTCB car park vary. Visit their site for further information. http://www.wtcbarcelona.com/en/services/access-and-parking/parking

For those who pay the 175 Euro registration fee, no. For all other registrations completed at a higher rate, we will review these requests on a case-by-case basis. Please email the following information to KigoEvents@RealPage.com:

  • Registrant name
  • Email address used for registration
  • Registration confirmation number
  • Discount or discount code offered
  • Reason for the request

We will provide an update to you directly within 5 business days.

Registration cancellations received on or before Wednesday, March 28, 2018 will be refunded in full. Cancellations received after Wednesday, March 28, 2018, will be refunded less a 40 Euro administrative fee. Refunds will not be issued onsite or to no-shows after the conference. For questions or assistance with a substitution or cancellation, please send an email to mike.nielson@realpage.com.

If you’re not able to attend for any reason, a substitution request may be made in writing by the original registrant and must be accompanied by a registration confirmation number. The replacement’s name and contact information, including a unique email address must be included so that the substitution can be completed. For questions or assistance with a substitution or cancellation, please send an email to mike.nielson@realpage.com.

No, guests are not permitted to attend the conference.

To make updates to your registration, including your company name or email address, please contact Mike Nielson directly at mike.nielson@realpage.com

Schedule Overview

Wednesday, 25 April
14:00
– 17:00
Registration
17:00
– 19:00
Welcome Reception/Hall of Solutions
Thursday, 26 April
8:00
– 9:00
Hall of Solutions
9:00
– 10:00
KigoWorld '18 Keynote: Money is Best Made When Predicting Change
10:00
– 10:30
Coffee Break & Light Breakfast
10:30
– 11:30
Kigo Marketplace: The Next Generation of Vacation Rental Management
11:30
– 12:30
Vacation Rental Payments: A 360 Degree View- YapStone
12:30
– 13:30
Maximizing Your Demand Generation & Channel Management Strategy
13:30
– 15:00
Luncheon & Hall of Solutions
15:00
– 16:30
Supply Acquisition Strategies – Andrew McConnell
16:30
– 18:00
Insights from Simon Lehmann
Friday, 27 April
8:00
– 9:00
Hall of Solutions
9:00
– 10:00
Kigo, the Vacation Rental Industry and RealPage
10:00
– 10:30
Coffee Break & Light Breakfast
10:30
– 13:30
Concurrent Educational Sessions:
One Size Does Not Fit All: An Introduction into Channel Management Best Practices
Operations Management: The Secret to Saving 20 Hours a Week
Delivering a Personalized Guest Experience through Technology
13:30
– 15:00
Luncheon & Hall of Solutions
15:00
– 16:00
The Eight Factors of a Limited-Edition Vacation Rental Business- Matt Landau
16:00
– 17:00
Vacation Rental Industry Panel
17:00
– 18:00
Kigo and RealPage Leadership Panel
20:00
– 23:00
KigoWorld Wrap Party

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