The 170B global short-term rental market is ripe with opportunity, but the landscape is rapidly evolving. For short-term rental managers, staying ahead of the change curve can be confusing and exhaustive. This keynote will present our mission to eliminate the white noise of typical conference rhetoric by isolating strategic opportunity that is actionable and meaningful. We will uncover our collective “why,” explore new innovative technology, showcase insights from industry experts, and provide attendees with exclusive content that converts new ideas into quantifiable execution. The key to future success is having the confidence to start before you are ready. You are not alone in this journey.

• Explore new game-changing technologies in the short-term rental space
• Understand emerging trends and get ahead of them to stay competitive
• Get empowered to implement strategies that will take your business to the next level

Matthew Hoffman, Senior Division Vice President, Kigo

Providing the best vacation rental experience possible involves protecting both owners and guests. In this session, we will explore the first centralized short-term rental marketplace that makes this possible. Learn about how Kigo Marketplace combines industry-leading software, new channel technology, mobile responsive websites, integrated payments, and safety features proven to reduce fraud and minimize chargebacks into an all-in-one platform. Get empowered to streamline the guest journey and facilitate a safe and secure hospitality experience.

• Understand how to maximize safety and security for both your business and your guests
• Explore developments in risk mitigation technology and guest verification
• Grow your business by managing, marketing and delivering a complete vacation rental experience

Matthew Hoffman, Senior Division Vice President, Kigo

Have you ever wondered how your payments work? In this session, industry leader and Kigo partner YapStone will share how online transactions work, ways to avoid common payment pitfalls and how upcoming regulations can affect your business. Uncover myths, explore new trends and regulations, and gain the tools and insights you need for success.

• Explore the payments process from start to finish
• Understand best payments practices for safeguarding both guests and management companies
• Learn how new payments regulations and trends are disrupting the industry and how to prepare for upcoming changes

Every day, travelers from around the world are online, looking to stay in your locations. Do you know the best ways to find them, connect with them, increase reservations and get bookings for your properties? In this session, you will learn how to tap into the needs of your target audience to reach more prospective guests and yield higher demand. Learn about best practices for channel management and trends that are shaping the short- term rental industry.

• Learn how to create a channel management strategy that will maximize exposure and drive bookings
• Understand how to reach your target audience and tailor listings to their needs
• Get best practices and tips from industry leaders

Hannah Lau, Director of Product Management, Kigo

Expanding your unit count can be one of the fastest and most effective ways to drive revenue for your short-term rental business—but the process can often seem daunting. In this session, industry leader Andrew McConnell will share how to navigate the complexities associated with property acquisition to quickly scale your business and drive revenue. You will hear important considerations and common challenges associated with acquisitions, along with how to overcome them. Learn what questions to ask and how to adopt new methods for growing your business.

• Get empowered to grow your portfolio and drive revenue
• Learn how to tap into market opportunities that are hidden in plain sight
• Understand creative ways to expand unit counts under management

Andrew McConnell, CEO, Rented.com

Simon Lehmann, former President Phocuswright and former CEO of Interhome

In 2014, RealPage, a large software provider traditionally focused on the multifamily space, made the decision to jump into the warm waters of vacation rentals with the acquisition of Kigo. In this session, RealPage Chief Operating Officer Ashley Glover will share the factors behind this decision and explain how RealPage and Kigo are charting the course moving forward—soliciting feedback, scaling solutions and helping vacation rental businesses develop their brands. Hear from her first-hand experience and gain insights into RealPage’s plans to become an even stronger advocate for vacation rental professionals.

• Understand the history of RealPage and Kigo, along with our future plans to invest in the industry
• Explore current challenges in the vacation rental space and opportunities for growth
• Learn how RealPage and Kigo are working to support the success of your business

Ashley Glover, Chief Operations Officer, RealPage

An effective channel management strategy isn’t just as easy as syndicating to every channel you can. As listing channels continue to evolve in their own right, Kigo’s new channel manager allows you to define a unique and effective strategy per channel. In this session, you will gain insights into best practices for using this new technology, and understand why quality is better than quantity. Learn how to target the right guests and create a cohesive, easy booking experience.

• Learn how to bring in quality demand and drive bookings for your business
• Develop a strong channel management strategy based on your business goals and guest needs
• Explore industry trends and best practices for leading listing channels

Montse Del Fresno, Senior Manager Product Management, Kigo

When you’re hindered by the day-to-day details of business operations, it’s difficult to focus on the most mission-critical pieces of your business—like creating an outstanding guest experience and building your business. In this session, we’ll explore technology that allows you to spend your time more productively. Learn how to easily streamline the operational layer of your business with Kigo Operations. Get implementation and training best practices for your business, and understand how to automate communications, monitoring and reporting.

• Understand common operations management pitfalls and how to overcome them
• Learn how to increase productivity and empower staff to become more efficient
• Get hands-on operations management training from Kigo product experts

Ivan Meduri, Account Manager, Kigo

How can you provide a highly personalized holiday experience that makes guests want to come back—or even tempts them to extend their stay? While technology drives automation, it’s also your secret weapon for customization, allowing you to offer a stay that is unique to each guest’s needs. This session will educate owners on how to maximize emerging technologies to add that personal touch, while providing a safe and secure experience. It will also focus on how to deliver communications in a way that resonates with guests and meets their mobile demands through the Kigo Mobile Guest App.

• Learn how to leverage technology to ensure your guest’s experience keeps them coming back for more
• Understand how to deliver communications that are tailored to individual guests needs
• Drive revenue through value-added services and activities and upsell opportunities

Cip Gheorghe, Product Manager, Kigo

Amidst growing competition in the vacation rental space, are you equipped to protect and expand your business? In this must-see presentation, industry leader at Vacation Rental Marketing Blog founder Matt Landau will speak about what he calls a pivotal moment in the evolution of the vacation rental industry. Landau will share his eight principles for success and unveil a brand-new theory that will inspire and challenge industry professionals. Learn how to differentiate your brand as a “limited edition” business to withstand market shifts and industry changes.

• Explore future trends and learn about the diverging categories of vacation rental businesses
• Understand how to distinguish your brand and stop being dependent on industry commodities
• Learn how to create a “limited edition” business that stands out from competitors

Matt Landau, Founder, Vacation Rental Marketing Blog

In this session, a panel of experts will explore the state of the vacation rental industry. Hear their growth strategies, perspectives on how to respond to new trends and regulations and ways to overcome barriers. The panel will share ways we can come together to form a unified voice in the vacation rental industry and gain a seat at the table with hotels.

• Gain insights into trends, opportunities and challenges in the vacation rental industry
• Understand global and domestic considerations for industry professionals
• Get creative ideas and inspiration to improve your business processes

Matt Landau, Founder, Vacation Rental Marketing Blog
Simon Lehmann, former President Phocuswright and former CEO of Interhome
Andrew McConnell, CEO, Rented.com
Pierre Becerril, CEO, Transparent
Matt Hoffman, Senior Division Vice President, Kigo

Jack Webber, Senior Vice President Sales, Kigo

Announcing major innovations within the past year, Kigo has cast an exciting new vision for the short-term rental industry. In this session, a panel of Kigo leaders will share what’s on the roadmap and answer questions about the evolution of the Kigo product suite. Explore new opportunities for your business and get valuable updates on the industry. You won’t want to miss this opportunity for face time with our leadership team!

• Gain insights into new innovations and product developments from Kigo
• Understand the vision behind Kigo and plans for the future
• Learn about new opportunities related to analytics and revenue management

Matthew Hoffman, Senior Division Vice President, Kigo
Ashley Glover, Chief Operations Officer, RealPage
Scott Davies, Chief Marketing Officer, RealPage
Miquel Ferrer, Director, Kigo Sales

Jack Webber, Senior Vice President Sales, Kigo