/ Privacy Policy

Privacy Policy

Kigo Privacy Policy

Last updated:17 Oct, 2022

Kigo is committed to providing clear and concise information regarding our privacy policies and practices. This Privacy Statement describes how RKigo and its subsidiaries (“we,” or “us”) collect, use, and disclose certain personal information in the course of providing our services. By accessing our website ( or utilizing our services, you consent to the information collection and handling practices outlined in this statement.

I. Kigo Services and Scope

Kigo provides comprehensive property management software solutions and services to property owners and managers in the rental housing industry (our “Clients”). Our on-demand product line covers the full spectrum of accounting, leasing, operations, and marketing services (collectively “Kigo Services”). In providing this suite of services, Kigo acts as a service provider under contract to our Clients1. As a service provider, Kigo does not control any of the personal information we process on behalf of our Clients. Our Clients collect and control all such personal information, and Kigo is required to provide our products and services in accordance with Clients’ contractual provisions and instructions regarding data collection, privacy, processing, and security.

1 Kigo offers direct-to-consumer services that collect personal data directly from residents. Unlike the majority of Kigo Services, these direct-to-consumer services do not operate on behalf of our Clients. These services include: eRenterPlan (insurance), eRenterDirect (insurance), Lease Terms Solutions (insurance), DepositIQ (insurance/surety bonds), and ResidentDirect (money transmission services). Each of these services has a separate privacy policy posted to their designated websites that outlines the privacy practices associated with the services.

Our Clients may administer Kigo Services access for their employee end users. This administration may include control over end user account access and functionality, as well as access and monitoring of end user data and activity. Kigo is not responsible for the privacy or security practices of our Clients, and this Privacy Statement is not intended to cover those Client practices. Furthermore, this Privacy Statement does not apply to the privacy or security practices of any third party.

II. Information Collection

Kigo Services involve the collection and processing of personal information for business purposes. This includes Client resident and prospect information (either provided by Clients to Kigo or collected directly from residents by Kigo acting on behalf of Clients) and Client employee information (collected by Kigo to establish user account access to Kigo Services). This personal information varies depending on the individual Kigo Services being utilized, and multiple services may be integrated at a Client property. The personal information collected includes the following:

  • Contact Information & Identification: name, address, telephone number, email address, and emergency contact information
  • Personal Details: date of birth, social security number, driver’s license/state-issued ID/military ID/passport number, employment history/income, gender, and marital status
  • Financial Account Information: bank account, credit/debit card, and insurance policy/surety bond information
  • Property Ledger Information and Documents: resident leases, resident ledger history, utility consumption/expense, property notices and communications, rent/fee payment receipts, and other Client-generated content related to property management and resident history
  • Credentials and Authentication Information: user names, passwords, password hints and security questions
  • Technical Information: IP address, device and hardware specifications, and web browser type
  • Usage Data: logging data that tracks service access, usage, performance metrics, and error reports

III. Information Use

The personal information collected by Kigo Services is used for a variety of purposes, including:

  • To fulfill the purpose for which the personal information was collected and provide the requested Kigo Services.
  • To integrate with apartment community services offered by Kigo or third party service providers contracted by Clients.
  • To process service requests, transactions, and payments and prevent transactional fraud.
  • To distribute communications and legally required notices regarding the status of Kigo Services via phone, email, and SMS text.
  • To provide Kigo Services maintenance, enhancement, security, support, and website optimization.
  • To maintain compliance with federal and state laws related to software-as-a-service, background screening, financial institutions, and money services businesses.
  • To create, maintain, customize, and secure Kigo Services user accounts.

IV. Information Sharing & Disclosure

Kigo does not sell personal information collected through Kigo Services.

Kigo may provide personal information to third parties under limited circumstances, including service providers and vendors that support or integrate with the Kigo Services described in this statement. Kigo only shares personal information to the extent reasonably necessary to support Kigo Services requirements, or for the third party vendors or service providers to perform the services on our or our Clients’ behalf. We do not permit third party vendors or service providers to use or disclose your personal information except for the purpose of providing the services we request of them. However, please note that Kigo does not maintain direct control over the privacy policies and practices of Clients or any other third party companies, agents, or contractors.

In addition, if Kigo enters into any business transition, restructuring, merger, sale, or other transferring of assets, we reserve the right to transfer all Kigo Services information, including all personal information, as part of or in connection with the transaction.

Finally, we will access, transfer, disclose, and preserve personal information when we have a good faith belief that doing so is necessary to:

  • Comply with applicable law or respond to valid requests by public authorities, including law enforcement, national security agencies, or other government entities;
  • Operate and maintain the security of Kigo Services; and
  • Protect the rights and property of Kigo, including both intellectual property and physical systems infrastructure.

V. European Union Data Transfers

VI. Cookies, Web Beacons, and Other Technologies – Do Not Track

When you access Kigo Services or our website, our servers may place small text files (“cookies”) on your computer for recordkeeping purposes. Among other things, cookies enable us to gather information about your activity on our website for the purposes of improving your online experience, establishing secure user accounts, remembering your preferences and settings, and for other similar customization purposes.

In addition to cookies, the Kigo Services and our website may utilize web beacons, clear gifs, or other technologies to gather information on how users interact with and utilize various features. For example, these technologies can identify popular pages, viewing patterns, click-through, conversion rates, and other information that can be used to improve, monitor, and operate our websites, products, and services.

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers, and our sites are not currently set up to respond to those signals. Most internet browsers provide controls that allow users to directly manage or disable the placement and usage of cookies on their computer. Please note that disabling cookies may deactivate or otherwise restrict certain features on Kigo Services or our website.

VII. Third Party Links to Other Sites

Kigo Services may include links to third party service providers contracted by Clients. These linked services are operated by unaffiliated third parties that have separate and independent privacy statements, terms of use, and related notices or disclosures regarding information handling practices. We cannot be responsible for the information handling practices of independent parties and encourage you to review their practices prior to information disclosure.

VIII. Data Security

Kigo implements and maintains appropriate physical, administrative, technical and organizational measures to protect the information we process against unauthorized or unlawful access, use or disclosure, and against accidental loss, damage, alteration or destruction. Under our security policies and practices, access to personal information is restricted and authorized only for those who have a business need for such access. Kigo strives to protect the personal information that we process; however, no security program is 100% secure and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. We maintain security incident response policies and procedures to handle incidents involving unauthorized access to personal data we process.

IX. Accessing and Updating Personal Information

In the event your personal information is determined to be outdated, incomplete, or inaccurate, you may access and update your information by logging into your Kigo Services account or contacting your property manager. If you require verification that your requested changes have been completed, and such verification is not readily displayed in your Kigo Services account, you may request confirmation at the email address listed below (See “Contact Us”).

X. Children’s Online Privacy

Kigo does not target children under the age of 13 for the collection of information online, and our services are not designed to attract children’s attention or interaction.

XI. California Residents – Privacy Rights

XII. Privacy Statement Changes

Kigo reserves the right to amend this privacy statement at our sole discretion at any time. When we make changes to this privacy statement, we will post the updated content to our applicable website(s) and Kigo Services along with the effective date of the change. Your continued use of Kigo Services following the posting of changes constitutes your acceptance of such changes.

XII. Contact Us

If you have any questions or concerns about this Privacy Statement or its implementation, you may contact us via the following methods:

Via US Postal Service at:

Kigo, A Guesty Company.
229 Sardenya, 2º5º Barcelona
Spain, 08013

Contact Sales