How Vacation Bay Holiday Homes Synchronizes Staff Teams with Kigo

Tourism in Dubai, which is one of seven emirates comprising the United Arab Emirates, grew by 8 percent from 2012 to 2016. In 2016, the emirate celebrated 14.9 million overnight visitors, a 5 percent increase from the previous year. Economists say the industry is expected to grow to 20 million overnight stays by 2020.

Vacation Bay Holiday Homes has listings throughout Dubai, including 15 in downtown Dubai, the city’s busiest tourism hub. The company's mission is to help families and friends find the perfect vacation rental to create an experience that can be treasured forever.

There, crowds gather to watch light shows and musical performances near the towering Burj Khalifa skyscraper. Casual eateries and fashion stores in the sprawling Dubai Mall await travelers from around the world. Nearby is Jumeirah Palm Island, a tree-shaped retreat known for glitzy hotels, posh apartment towers and upmarket global restaurants and the affluent Dubai Marina. Many of Vacation Bay Holiday Homes’ short-stay offerings are focused on these areas and the overnight experience has to be right.

Image via Vacation Bay Holiday Homes

Fabna Sabeeh, co-founder and manager of data control at Vacation Bay Holiday Homes in Dubai, knows first hand the challenges of making sure everything runs smoothly for guests during periods of rapid growth.

A clear, complete view of operations

Kigo Operations Manager makes sure all of her bases are covered. Over time, the platform learns, adapts and automatically assigns turn and operations tasks, a boon for managing the fast pace of vacation rentals.

No worrying about neglected morning spreadsheets or unsecured unit information. Everybody is on the same page so the flow of incoming and outgoing guests isn’t disrupted.

With Kigo, Sabeeh's managers have updated information across every site so they never miss another welcome event or housekeeping need at the 100-plus properties the company manages as part of Vacation Bay Holiday Homes in Dubai. Combined with a mobile maintenance app, it’s a powerful one-two combination for managing the influx of tourism the emirate is experiencing.

Image via Vacation Bay Holiday Homes

Staying synchronized and in touch with housekeeping, maintenance

Uniformity and consistency in maintaining vacation homes is key, and inconsistent housekeeping standards can be detrimental to the reputation of a vacation rental home. First-rate housekeeping must be maintained and staff held accountable with a streamlined inspections process. Kigo Marketplace provides checklists, monitoring, service requests and other capabilities that help maintenance and housekeeping staffs consistently deliver a clean, memorable destination.

Vacation Bay Holiday Homes relies on Kigo to keep maintenance and housekeeping personnel stay in step.

“The operations management platform was one reason for using Kigo,” said Sabeeh, who visited KigoWorld in April to learn more about the product. “Our housekeeping team is able to view the schedules on time and with the mobile app, the maintenance team can also be reached on time. It’s really helping a lot.”

Staying a step ahead of Dubai’s tourism growth

Kigo Operations Manager allows property managers to focus on generating more bookings by organizing the operations side of the business. Organized workflows lead to increased productivity which helps grow business.

Sabeeh has been pleased since transitioning to the software four years ago and is depending on it so Vacation Bay Holiday Homes can stay a step ahead of the Dubai’s tourism industry, which is about 5 percent of the emirate’s total economy.