How Berlin’s GreatStay Evolved through Kigo’s Vacation Rental Platform
The apartments at GreatStay embody the same spirit of Berlin’s modern, creative lifestyle. Wood floors shine and contemporary art hangs on mostly bright and calming walls. Pastel furnishings brighten accommodations near city centers. The ambiance reflects Berlin’s identity as one of Europe’s most inviting cities.
GreatStay founding partner and managing director Leonid Boiko has worked hard to create a first-class holiday apartment provider and agency. The company strives to improve at each level of daily business and every vacation home.
For rental companies, creating an outstanding experience for guests, vacation rental owners and investors requires staying up-to-date on every aspect of vacation rental management. GreatStay’s philosophy is to give 110 percent and provide smart and simple solutions.
Getting visibility on the right distribution channels
Creating a positive customer experience with ease is why GreatStay partnered with Kigo seven years ago. At that time, GreatStay had challenges using different OTA's to establish consistent pricing and availability offerings for its 15-20 rental properties.
“Back then, we had the problem of not being able to synchronize the prices and calendar availability with different OTA’s,” he said. “Kigo was one of the first channel managers on the market.”
Kigo seamlessly integrates with listing sites, offering customized settings and synchronizing calendars through one vacation rental platform.
Since choosing Kigo's rental software, GreatStay’s inventory has grown. Boiko said Kigo supported the company's onboarding by offering excellent customer service and answering questions along the way.
“We've grown very organically, and in the process and through Kigo we also had the technical possibility of streamlining our processes,” Boiko said.
Streamlining through vacation rental property management software
Automating processes with an easy-to-use system has been a big time saver at GreatStay, Boiko said. The company has been able to streamline the vacation rental process for the traveler, from booking to check-in to check-out through automated emails and notifications.
Boiko says GreatStay continues to explore all that Kigo’s all-in-one vacation rental software platform offers. The company recently adopted Kigo Guest Experience and Kigo Revenue Management solutions to help maximize revenue based on vacation rental market conditions.
“Kigo uses very interesting algorithms and concepts in revenue management for pricing, which we previously struggled to do,” he said. “There are some interesting concepts there that in retrospect give guests a higher degree of professionalism. With KigoPro, we can also communicate with our guests much more easily and professionally.”
He says it’s only going to get better as Kigo, like GreatStay, strives to stay on top through emerging technology.
“I think that Kigo Marketplace and the new Channel Manager will just offer a lot more automation and more functionality that will professionalize processes at our company.”
Kigo Marketplace offers end-to-end management software for the vacation rental industry. Get a free demo!